A Digital Coaching Journey in

Telephone Sales

from Coachical

Explore proven approaches for generating leads, understanding customers’ needs and selling on the telephone.

Learn proven techniques, optimise your communication skills and beat your call targets with a personalised digital coaching journey from Coachical.

Coachical directs you to learning materials that meet your development needs… as identified by our telephone sales diagnostic.

Key Learns:

Your virtual coaching plan will explore…

  • Your role and the importance of a professional approach.

  • The importance of understanding your customers.

  • How to prepare for a particular call or a whole telesales campaign.

  • Call Opening - How to engage well and build rapport quickly on the telephone.

  • Call Expansion – How to gain an understanding of your customer’s needs and requirements using consultative techniques specifically adapted for the telephone.

  • Call Close – How to recommend your solution, reach an agreement to proceed and close the sale.

  • How to improve your communication skills and questioning techniques.

  • Best practice approaches for building your sales pipeline.

  • The importance of a strong belief and a winning mindset to success in telephony sales.

As you work through your coaching plan, your virtual coach will point you towards the most relevant learning resources and materials from Coachical’s Telephone Sales Learning Room.

The Telephone Sales Learning Room features a range of learning materials to suit different learning styles.

Videos
Videos include demonstrations of core skills and processes, explanations of best practice models and Q&As with our topic specialists.
Webstories
Vibrant and interactive, the webstories are perfect for exploring a specific subject in depth. These interactive narratives feature a blend of written description, videos, diagrams and activities.
Self-Learning Guide
The detailed self-learning guides explain best practice approaches and include activities to help you apply the tools in role.
Animated Videos
Engaging, fun and quick to watch, our animated videos are an easy way to begin exploring best practice approaches.
Activities
From practical challenges to try with a colleague to online knowledge checker quizzes, Coachical’s activities help you practise, test and apply your learning.
Flashcards
Click through the flashcards to refresh your memory on key points.
Infographics
The infographics explain a key principle, process or model in an easily digestible and visually impactful way. They are a great visual aid, helping you to apply new approaches in role.
Mobile App
The app features written descriptions, videos, top tips and checklists to help you apply best practice in role, anywhere, anytime.
Resources & Tools
Quickly access key models, resources and tools.

Why choose Coachical over an online Telesales course?

With Coachical you can;

  • Work with your own robo-coach. Select one of our 4 virtual coaches to guide you through your coaching journey.
  • Identify your specific development needs. Complete the Telephone Sales diagnostic survey to identify where your strengths lie and where you should focus your learning efforts.
  • Work through a targeted coaching plan. Your virtual coach uses the information from your diagnostic to create your personalised coaching plan.
  • Jump to the topics of most relevance to you. Rather than working your way through a course built for all, Coachical points you towards the topics that will most help you in your areas of need.
  • Receive motivational reminders from your virtual coach. Your digital coach will send your prompts and reminders to help you complete your learning journey and elevate your performance.
  • Refer back to any topic at any time. Continue to advance and elevate your learning with full access to all learning materials and reminder aids.
  • Optimise other key skills with our Coachical topics. Expand your knowledge with a coaching journey on another topic in Coachical. For example, work with your coach to optimise your negotiation or presentation skills.

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